Datenschutzerklärung

PRIVACY POLICY

Last Updated: June 25, 2026

Vortex Peps operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a customized shopping experience (the “Services”). Vortex Peps is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

WHAT PERSONAL INFORMATION DO WE COLLECT OR PROCESS?

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you. Personal information does not include information that has been anonymized or aggregated so that it can no longer identify an individual.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect and process the following categories of personal information, including inferences drawn from such information:

  • Contact Information, including your name, postal address, billing address, shipping address, telephone number, and email address.

  • Financial Information, including credit card numbers, debit card numbers, bank account details, payment card information, transaction details, payment method, payment confirmations, and other payment-related information.

  • Account Information, including username, password, security questions, preferences, configurations, and settings.

  • Transaction Information, including products viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled, as well as your purchase history.

  • Communications with Us, including information you provide when contacting customer support or communicating with us.

  • Device Information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information, including information regarding how and when you access, browse, and interact with the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly from You

We collect information when you create an account, access or use the Services, communicate with us, or otherwise provide personal information directly to us.

Automatically Through the Services

We collect information from your device when you use our products or services, visit our website, and through cookies and similar technologies.

From Our Service Providers

We may collect information when service providers acting on our behalf collect or process personal information or enable certain technologies.

From Our Business Partners and Other Third Parties

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including:

  • Processing payments

  • Fulfilling orders

  • Maintaining your account

  • Storing preferences and product interests

  • Sending account-related notifications

  • Arranging shipping

  • Facilitating returns and exchanges

  • Allowing product reviews

  • Personalizing your shopping experience by recommending products based on previous purchases and interests

Marketing and Advertising

We may use your personal information to send marketing communications by email, SMS, or postal mail and to display advertisements online related to our Services and products, including advertisements based on your browsing activity, shopping cart contents, and previous purchases.

Security and Fraud Prevention

We use personal information to authenticate users, provide a secure shopping experience, detect and investigate fraudulent, illegal, malicious, or unsafe activity, protect public safety, and maintain the security of the Services.

If you create an account, you are responsible for safeguarding your login credentials. We strongly recommend that you do not share your username, password, or other account credentials with anyone.

Communicating with You

We use personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Compliance

We may use personal information to comply with applicable laws, regulations, legal processes, law enforcement requests, regulatory investigations, litigation, and to enforce our Terms of Service and policies.

HOW WE SHARE PERSONAL INFORMATION

Under certain circumstances, we may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy, including:

  • Shopify, service providers, and vendors that perform services on our behalf, including payment processing, data analytics, IT services, customer support, cloud storage, fulfillment, and shipping.

  • Business and marketing partners who help us advertise our products and services and provide targeted advertising.

  • Third parties when you instruct us to share information or otherwise provide consent, including through social media integrations and login services.

  • Our affiliates and members of our corporate group.

  • In connection with mergers, acquisitions, business transfers, bankruptcy proceedings, legal obligations, enforcement of our policies, or protection of our rights and the rights of others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transferred to Shopify and to third-party service providers located in countries outside your country of residence.

To protect, grow, and improve our business, we may also use advanced Shopify features that incorporate information gathered from your interactions with our store, other merchants, and Shopify.

For more information about Shopify’s privacy practices and your rights regarding information processed by Shopify, please visit:

https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to third-party websites or platforms. If you follow links to websites not controlled by us, you should review their privacy policies, security practices, and terms of service.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.

CHILDREN'S DATA

The Services are not intended for children, and we do not knowingly collect personal information from individuals who have not reached the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the information below so that we can delete the information.

DATA SECURITY AND RETENTION

No method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We recommend that you do not use insecure channels to send sensitive or confidential information.

We retain personal information only as long as necessary for business purposes, legal compliance, dispute resolution, enforcement of agreements, and other legitimate purposes.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have some or all of the following rights:

  • Right of Access – Request access to personal information we hold about you.

  • Right to Deletion – Request deletion of your personal information.

  • Right to Correction – Request correction of inaccurate personal information.

  • Right to Data Portability – Request a copy of your personal information and, where applicable, transfer it to another provider.

  • Communication Preferences – Opt out of marketing emails using the unsubscribe link provided in our emails.

Residents of the United Kingdom and the European Economic Area may also have:

  • Right to Object – Object to certain processing activities.

  • Right to Restrict Processing – Request limitation of processing under certain circumstances.

  • Right to Withdraw Consent – Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information provided below.

COMPLAINTS

If you have concerns regarding how we process your personal information, please contact us.

Depending on your location, you may also have the right to file a complaint with your local data protection authority.

INTERNATIONAL DATA TRANSFERS

We may transfer, store, and process your personal information outside your country of residence.

Where required by law, transfers outside the European Economic Area or the United Kingdom will be protected through recognized transfer mechanisms, including the European Commission’s Standard Contractual Clauses or equivalent safeguards.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

Any revised version will be posted on this website, and the "Last Updated" date will be revised accordingly.

CONTACT

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us:

Vortex Peps

Email:
vortexpeptides@gmail.com

Phone:
+381 62 156 50 45

Postal Address:
Maršala Tita 4
23224 Lukino Selo
Serbia

For the purposes of applicable data protection laws, Vortex Peps is the data controller of your personal information.