Terms of service
OVERVIEW
Welcome to Vortex Peps! The terms “we”, “us”, and “our” refer to Vortex Peps. Vortex Peps operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Vortex Peps is powered by Shopify, which enables us to provide the Services to you.
The following Terms and Conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, using, or interacting with our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing products and services offered by us, you may be asked to provide certain information such as your email address, billing information, payment details, and shipping information. You represent that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any third party.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services accurately in our online stores. However, please note that the colors and appearance of products may differ from how they appear on your screen, depending on the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or match the images or representations displayed in our online stores.
All product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Vortex Peps reserves the right to accept or reject your order for any reason at its sole discretion. Your order is not accepted until Vortex Peps confirms acceptance. We must receive and process your payment before your order can be accepted.
Please review your order carefully before submitting it, as Vortex Peps may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or telephone number provided when the order was placed.
Returns and exchanges are governed exclusively by the terms of our Refund Policy.
You represent and warrant that your purchases are for personal or household use only and are not intended for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless otherwise expressly stated, listed prices do not include taxes, shipping costs, handling fees, customs duties, or import charges.
Prices displayed in our online stores may differ from prices available in physical stores or through online stores and other retailers operated by third parties. From time to time, we may offer promotions associated with our Services that may affect pricing and are subject to separate terms and conditions. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores. You agree to promptly update your account information and other details, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) the credit card information you provide is true, accurate, and complete; (ii) you are duly authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay all charges incurred at the prices in effect, including shipping and handling fees and any applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We assume no responsibility for delays caused by shipping carriers, customs clearance procedures, or events beyond our reasonable control. Once products have been delivered to the carrier, title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, branding, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by Vortex Peps, its affiliates, or licensors and are protected by United States and international copyright, trademark, patent, and other intellectual property laws.
These Terms permit you to use the Services solely for your personal, non-commercial use. You may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, or create derivative works from any material available through the Services without our prior written consent.
Nothing in these Terms grants you any license or right under any patent, trademark, copyright, or other intellectual property rights of Vortex Peps, Shopify, or any third party. Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted herein are reserved by Vortex Peps.
The names, logos, product names, service names, designs, and slogans of Vortex Peps are trademarks of Vortex Peps, its affiliates, or licensors. The name, logo, product names, service names, designs, and slogans of Shopify are trademarks of Shopify. All other trademarks appearing on the Services are the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools through the Services. We neither monitor nor control such tools.
You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, conditions, or endorsements of any kind. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you understand and approve the terms on which such tools are provided by the relevant third-party provider.
We may also, in the future, offer new features and functionality through the Services, including the release of new tools and resources. Such new features and functionality shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites operated by third parties, including embedded third-party features. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.
If you leave our Services to access third-party websites, you do so at your own risk.
We are not liable for any harm or damages related to your access to, purchase from, or use of products, services, resources, or content available through third-party websites. Please review the third party’s policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Vortex Peps is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made through our store are conducted directly with Vortex Peps.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and Vortex Peps, including any injury, damage, or loss resulting from the purchase of products or services.
You expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or relating to your purchases and transactions with Vortex Peps.
SECTION 10 – PRIVACY POLICY
Any personal information collected through the Services is subject to our Privacy Policy, which can be viewed on our website. Certain personal information may also be subject to Shopify’s Privacy Policy.
By using the Services, you acknowledge that you have read and understood these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services. Information submitted through the Services may be transferred to and shared with Shopify and third-party service providers located in countries outside your country of residence. For more information regarding how we, Shopify, and our partners use personal information, please review our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise provide any ideas, suggestions, reviews, proposals, plans, comments, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial purposes.
For example, we may use Feedback to operate, evaluate, improve, develop, and promote our Services and to fulfill our obligations and exercise our rights under these Terms.
You further represent and warrant that:
(i) you own or otherwise control all rights in the Feedback;
(ii) you have disclosed any compensation or incentives received in connection with your Feedback; and
(iii) your Feedback complies with these Terms.
We are under no obligation to:
(1) maintain any Feedback in confidence;
(2) pay compensation for Feedback; or
(3) respond to Feedback.
We may monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, pornographic, infringing, or otherwise objectionable, but we are under no obligation to do so.
You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You further agree that your Feedback will not contain unlawful, abusive, obscene, defamatory, or malicious material, including computer viruses or malware that could affect the operation of the Services.
You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of any Feedback. You are solely responsible for any Feedback you provide and for its accuracy.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and product availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been submitted.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services:
(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, provincial, state, or local laws or regulations;
(c) to infringe upon our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, intimidate, or discriminate against any person;
(e) to submit false or misleading information;
(f) to upload or transmit content that violates these Terms;
(g) to send spam, junk mail, chain letters, or unsolicited promotional materials;
(h) to impersonate another individual or entity; or
(i) to engage in conduct that restricts or interferes with any other person’s use of the Services or that may harm Vortex Peps, Shopify, or users of the Services.
Additionally, you agree not to:
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upload or transmit viruses or malicious code;
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reproduce, copy, resell, or exploit any part of the Services;
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collect or track personal information of others;
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engage in phishing, pharming, scraping, or similar activities;
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use robots, spiders, AI agents, automated systems, or data extraction tools to access the Services; or
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circumvent security measures or access restrictions.
We reserve the right to suspend, disable, or terminate your account at any time if you violate these Terms.
SECTION 14 – AGENTS
These Agent Terms apply if you use, authorize, enable, or direct an Agent to access, use, or interact with the Services.
An “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of a person or entity and may operate without direct supervision.
No Agent may access, use, or interact with the Services unless it properly identifies itself and complies with all requirements set forth in these Terms.
Agents must:
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identify themselves in all HTTP/HTTPS requests;
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disclose their Agent name through the User-Agent string;
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not conceal their automated nature;
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not mimic human behavior to evade detection;
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not bypass CAPTCHAs or similar protections;
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respond truthfully when asked whether an interaction originates from a human or a machine; and
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not circumvent restrictions relating to Agent access.
We reserve the right to restrict or prohibit Agent access through technical or other measures.
SECTION 15 – TERMINATION
We may terminate these Terms or your access to the Services at any time, for any reason, and without prior notice.
You remain responsible for all amounts due up to the date of termination.
The provisions relating to Intellectual Property, Feedback, Warranty Disclaimers, Limitation of Liability, Indemnification, Privacy, and any other provisions that by their nature should survive termination shall remain in effect following termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
Information provided through the Services is for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of any information.
Any reliance on such information is entirely at your own risk.
Except as expressly stated by Vortex Peps, the Services and all products offered through the Services are provided “AS IS” and “AS AVAILABLE” without any representations, warranties, or conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
Some jurisdictions do not allow the exclusion of certain warranties, so portions of the above disclaimer may not apply to you.
SECTION 17 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VORTEX PEPS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND SHOPIFY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES OF ANY KIND.
THIS INCLUDES, BUT IS NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR RELATED TO:
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Your use of the Services;
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Any products purchased through the Services;
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Any content available through the Services;
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Errors or omissions in any content; or
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Any loss or damage incurred as a result of using the Services or products made available through the Services.
THIS LIMITATION APPLIES EVEN IF VORTEX PEPS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Vortex Peps, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to:
(1) your breach of these Terms of Service;
(2) your violation of any law or regulation;
(3) your violation of any third-party rights; or
(4) your access to or use of the Services.
We will provide notice of any indemnifiable claim. However, a delay in providing notice will not relieve you of your obligations unless the delay materially prejudices your ability to defend the claim.
We may control the defense and settlement of any claim at your expense, including selecting legal counsel, provided that no settlement imposing non-monetary obligations on you will be entered into without your consent.
SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforceable to the maximum extent permitted by law.
Any unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this website or relating to the Services, constitute the entire agreement and understanding between you and Vortex Peps and govern your use of the Services.
They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, including previous versions of these Terms of Service.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 21 – ASSIGNMENT
You may not assign, transfer, delegate, or otherwise transfer these Terms or any rights or obligations under them without our prior written consent.
Any attempted assignment in violation of this provision shall be null and void.
We may assign, transfer, or delegate these Terms and our rights and obligations under them without notice or consent.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws applicable at the principal place of business of Vortex Peps.
You and Vortex Peps agree to submit to the exclusive jurisdiction of the courts having authority over that location.
SECTION 23 – HEADINGS
The headings used in these Terms of Service are included for convenience only and shall not limit or otherwise affect these Terms.
SECTION 24 – CHANGES TO THESE TERMS OF SERVICE
The most current version of these Terms of Service will always be available on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates and changes on our website.
It is your responsibility to check our website periodically for changes.
Where required by applicable law, we will notify you of material changes to these Terms. Such changes will become effective on the date specified in the notice.
Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Our contact details are:
Vortex Peps
Email:
vortexpeptides@gmail.com
Business Address:
Maršala Tita 4
23224 Lukino Selo
Serbia
Phone:
+381 62 156 50 45